Legal
Terms & Conditions
Terms for using NOVARA's website and engaging us for digital services.
Services, quotations and acceptance
NOVARA provides strategy, design, branding, marketing, social media, websites, software, e-commerce and related support. Website descriptions and prices are invitations to enquire or order. An engagement is accepted only when NOVARA confirms it in writing or begins work under an agreed quotation, scope or subscription. The written scope defines deliverables, assumptions, revisions, timing and fees.
Client responsibilities and delivery
Timelines begin after required payment and receipt of complete content, access, approvals and instructions. The client must provide lawful materials, authorized access and timely consolidated feedback. Delays or scope changes may change delivery dates and fees. Delivery and acceptance follow our Service Delivery / Fulfillment Policy and the applicable agreement.
Fees, subscriptions and cancellation
One-time work follows the payment or milestone schedule in the quotation. Monthly services are billed in advance unless agreed otherwise. Advertising spend, licenses, hosting, domains, platform fees and taxes are excluded unless listed. Failed or reversed payment does not settle an invoice. Work outside scope needs written approval. Cancellation and refunds follow our Refund & Cancellation Policy.
Intellectual property, accounts and acceptable use
The client retains supplied materials and confirms permission to use them. After full payment, the client receives the rights to final bespoke deliverables stated in the agreement. NOVARA retains pre-existing tools, know-how and reusable components; third-party materials remain under their licenses. Users must protect credentials and must not use the website unlawfully, infringe rights, transmit malicious code, bypass security or interfere with others.
Service standards, disputes and law
We provide services with reasonable professional care, but cannot guarantee outcomes controlled by third-party platforms, markets, hosting, search engines or client decisions. To the extent permitted by law, neither party is liable for indirect or consequential loss; signed liability terms apply without excluding liability that cannot lawfully be limited. The parties should first seek a good-faith written resolution. These terms are governed by laws applicable in the Hashemite Kingdom of Jordan and competent Jordanian courts, unless a signed agreement lawfully provides otherwise. Contact: hello@nnovara.io, Amman, Jordan.
Effective date and version: 2026-08-30