Legal
Service Delivery / Fulfillment Policy
How NOVARA starts, delivers and supports digital services.
Confirmation and commencement
Submitting checkout or a quotation request is not final acceptance. NOVARA confirms scope, availability, price and payment requirements in writing. Work starts after the required payment and receipt of content, access, instructions and approvals needed for the first stage.
Delivery method
Digital deliverables are provided through agreed channels such as email, secure links, repositories, shared workspaces, platform access or deployment to approved hosting. No physical shipment is provided unless expressly agreed.
Timelines and client review
Website and quotation timelines are estimates unless a written agreement states a fixed deadline. Schedules depend on scope, revision rounds, third-party services and timely feedback. Clients should review milestones and provide consolidated feedback within the agreed period. Deliverables are accepted when approved, used in production or not disputed with specific scope-based reasons within that period.
Subscriptions, handover and support
Monthly services are delivered throughout the paid period under the package and agreed schedule; unused capacity does not roll over unless agreed. After final payment we provide agreed files, credentials, documentation or training. Support and warranty periods are those in the quotation; new features, third-party changes and out-of-scope issues may require a new agreement.
Delivery contact
For an update, email hello@nnovara.io with the order or quotation number. NOVARA operates from Amman, Jordan, Sunday through Thursday, excluding public holidays and announced closures.
Effective date and version: 2026-08-30