Legal
Refund & Cancellation Policy
How cancellations, refunds and payment corrections are handled.
Before and after work starts
You may request cancellation before NOVARA accepts the order or starts work. Payments may be refunded less non-recoverable third-party costs incurred for that order. Once work begins, completed work, approved milestones and reasonable work already performed are non-refundable. On mid-project cancellation, we provide an accounting and refund any unearned balance where applicable under the agreed scope.
Monthly and recurring services
A recurring package may be cancelled by written notice before the next billing cycle. Cancellation stops future renewal and does not normally refund the current service period after it begins. Any different notice period or minimum commitment in a signed quotation takes priority.
Digital and third-party costs
Domains, advertising spend, stock assets, software licenses, platform fees and other approved third-party purchases are non-refundable to the extent the supplier does not refund them. Delivered digital files and completed custom services are not returnable like physical goods.
Failed, duplicate or disputed payments
A failed payment does not create a paid order. Verified duplicate or excess payments are refunded to the original method where possible after reconciliation; provider processing times may apply. Do not send card credentials—provide only order and transaction references. Report scope or quality concerns promptly so we can first correct work that does not match the agreement. This policy does not remove rights that cannot be excluded under applicable law.
Requesting cancellation or refund
Email hello@nnovara.io from the ordering address with the order number, reason and relevant evidence. We will acknowledge the request, review work and payment records, and communicate the decision and any approved refund timeline.
Effective date and version: 2026-08-30